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Carl Hajal
Incorporación 21 feb 2022
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Última actividad 28 jun 2023
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Última actividad de Carl Hajal
Carl Hajal hizo un comentario,
Can we have the answer bot send an email to the agent (assignee) instead of the requester?
The suggested articles are not always accurate but it would be nice to prompt the agent with the suggested ones and they can evaluate them.
thank you
Ver comentario · Publicado 21 jul 2022 · Carl Hajal
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Carl Hajal hizo un comentario,
Can I get a macro to submit a ticket? in other words, can I apply the macro so the email will be automatically sent without having to click the submit button?
Thank you
Ver comentario · Publicado 01 jul 2022 · Carl Hajal
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Carl Hajal hizo un comentario,
Hello Zendesk Community,
Is there a possible way to generate a report that shows per day/week how much time an agent spent on his/her tickets?
Thank you
Ver comentario · Publicado 17 may 2022 · Carl Hajal
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Carl Hajal hizo un comentario,
Hello,
is it possible for light agent email replies (reply all from their own emails) to appear as a public comment?
When the reply is a private comment the ticket does not go from pending to open and that could be misleading for agents
thank you
Ver comentario · Publicado 04 may 2022 · Carl Hajal
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Carl Hajal hizo un comentario,
Hello,
If an agent replies from their email the comment is public but if a light agent replies via their email the comment is private!
Did zendesk publish an update or new settings to allow light agents' email replies to be public?
Ver comentario · Publicado 04 may 2022 · Carl Hajal
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Carl Hajal hizo un comentario,
Hello,
In email side conversation, would it be possible to have an automatic link to the ticket in the signature of the email?
Slack side conversations include a link to the case and the case number, wondering if that is possible for email side conversations.
Additionally, would it be possible to use placeholders (ex: {{ticket.id}}) in email side conversations? or that's only possible with macros?
Ver comentario · Publicado 28 mar 2022 · Carl Hajal
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Carl Hajal hizo un comentario,
+1
On our end, if an agent mischaracterized a situation or new info came to light, we would like to be able to add it and change tags.
Ver comentario · Publicado 21 feb 2022 · Carl Hajal
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