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Support Agent Test
Incorporación 06 nov 2021
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Última actividad 06 nov 2021
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Comentario de la comunidad Feedback - Ticketing system (Support)
+1 on this functionality. As another user shared, we would love the ability for end-users to escalate cases from their case center. Having some triggers to auto detect some keywords seems to be excessive, and customers should be given a chance to call in for an escalation when they think it is necessary.
@... Do you know if this has been taken into consideration, considering the amount of activity in the thread?
Ver comentario · Editado 06 nov 2021 · Support Agent Test
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