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Chris Haussler's Avatar

Chris Haussler

Incorporación 27 dic 2021

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Última actividad 11 abr 2022

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Última actividad de Chris Haussler

Chris Haussler creó una publicación,

Publicación Feedback - Ticketing system (Support)

Currently, if an agent submits a form on behalf of an end-user, the form does not ensure required fields are filled-out. This allows essential questions to go un-answered, requires manual follow-up to get the information, and has me 're-training' agents.

The response I received from Zendesk Help, "Agents must complete all required fields prior to ticket closure" is unhelpful and does not get the job done.

Fields that are required for form submission are essential to getting the request completed efficiently. If a field is marked 'required' for ticket submission, make all roles fill it out. 

Publicado 11 abr 2022 · Chris Haussler

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Chris Haussler hizo un comentario,

ComentarioGetting started with Zendesk Suite

The link in the Business Schedules section:

What timezone applies to my business hours?

...throws a 404 page not found.

Ver comentario · Publicado 28 ene 2022 · Chris Haussler

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Chris Haussler hizo un comentario,

ComentarioManaging your email

This article is missing a key piece of information. When the G Suite admin is setting up forwarding, what destination address should be provided?  Is it the default Zendesk Support address in admin->Channels->Talk and email->Email?

Update: Nevermind, the answer is here.

Ver comentario · Editado 27 dic 2021 · Chris Haussler

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