Joel Watson
-
Actividad total19
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos3
-
Suscripciones6
Resumen de la actividad
Última actividad de Joel Watson-
Joel Watson hizo un comentario,
By the way, this is a feature request, not a "please tell me how" because what I'd like to do isn't possible currently without creating a custom ZD app as far as I can tell. Not sure why this was m...
-
Joel Watson hizo un comentario,
Hi Amie! I guess you missed this part of my post: Sure, it would be possible to do something similar using tags macros, and automations, but I'd much rather just have a way to do this via the Subm...
-
Joel Watson creó una publicación,
Ability to Snooze tickets
Hi there! I would really love it if there were the built-in capability to "Snooze" a ticket. By that, I essentially mean the ability to update a ticket to "On-hold" status and have it automatically...
-
Joel Watson hizo un comentario,
@... That's right. My initial post was also about that – having every update posted as a new post to the channel (even if you're also threading them) is too spammy. We just want one post for each t...
-
Joel Watson creó una publicación,
Native Read Receipts
Hi all! I'd love to have read receipts built into Zendesk without the need for third party applications or extensions. This seems like a pretty core usability feature that should be built into the ...
-
Joel Watson hizo un comentario,
How is there STILL not a trigger for this? It's been nearly 6 years since this basic functionality was requested.
-
Joel Watson creó una publicación,
Response time heatmaps in ticket views
Hi there! I would really love to see a feature that, when enabled, adjust the background color for the row of a ticket in list views where this is enabled to indicate how long the ticket has been w...
-
Joel Watson creó una publicación,
Slack Integration - Send DMs to users mentioned in internal notes
I would like to have our agents get a DM in Slack whenever they're mentioned in an internal note on a ticket. I was looking into setting this up manually via trigger, but the mention itself in all ...
-
Joel Watson hizo un comentario,
Hey @..., To better understand this, is your expectation that every subsequent update for a ticket is attached to a thread from the original or first post? Yes, that's right. You would be able to...
-
Joel Watson creó una publicación,
Slack Integration - Post ticket updates to thread
Hi all! We have a channel in Slack where we have the Slack integration posting for new tickets. We would also like to ticket updates/comments posted in that channel too, but the current implementat...