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Katya Stefanova
Incorporación 12 nov 2021
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Última actividad 26 may 2022
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13
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7
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Última actividad de Katya Stefanova
Katya Stefanova hizo un comentario,
I'm also inquiring if you can choose which comment to be at the top ? Can we customise
Ver comentario · Publicado 26 may 2022 · Katya Stefanova
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Katya Stefanova hizo un comentario,
Any update on this one ?
Can I upload articles from Excel file - have got 100 to transfer ?
Ver comentario · Publicado 07 dic 2021 · Katya Stefanova
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Katya Stefanova hizo un comentario,
trying to activate Answer bot so will start testing on Sandbox.
However none of the articles already created Zendensk are not transferred on Sandbox ?
Does this mean that I have to manually create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ?
Ver comentario · Publicado 03 dic 2021 · Katya Stefanova
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Katya Stefanova hizo un comentario,
I've got Rich content in email showing as enabled but we don't get the option for
Changing text color
Ver comentario · Publicado 02 dic 2021 · Katya Stefanova
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Katya Stefanova hizo un comentario,
Can you test it in Sandbox ?
We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ?
Ver comentario · Publicado 02 dic 2021 · Katya Stefanova
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Katya Stefanova hizo un comentario,
There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed.
When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?
Is there other menu that I have to go to and edit ?
Ver comentario · Publicado 12 nov 2021 · Katya Stefanova
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