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Olivier Tassinari's Avatar

Olivier Tassinari

Incorporación 29 dic 2021

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Última actividad 13 feb 2025

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Última actividad de Olivier Tassinari

Olivier Tassinari hizo un comentario,

Comentario de la comunidad Feedback - Developer Platform

Ver comentario · Editado 01 ene 2025 · Olivier Tassinari

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Olivier Tassinari hizo un comentario,

ComentarioTicket management

Could we show the email address the deleted ticket is coming from? The API doesn't return them either: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-deleted-tickets.

Ver comentario · Editado 07 jun 2024 · Olivier Tassinari

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Olivier Tassinari hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I have the same problem. When I add a link from one Zendesk page to another (using the native Zendesk support cross-page link feature), Zendesk uses (in the final HTML output) a link in this format `https://[domain]/hc/en-us/articles/[id]` but then does a 301 redirection to a `https://[domain]/hc/en-us/articles/[id]-[slug]` once a user decides to visit the link, adding ~200ms of latency to the page load (two .html page load).

I'm sorry, but this is #amateur-hour. Can we fix this? I would expect Zendesk to correct link pages within its own domain. Thanks

Ver comentario · Editado 05 may 2024 · Olivier Tassinari

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Comentario de la comunidad Q&A - Tickets and email

I have experienced the same issue, conversations don't collapse in Gmail.

Ver comentario · Publicado 22 nov 2023 · Olivier Tassinari

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Olivier Tassinari hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Ver comentario · Publicado 29 ene 2023 · Olivier Tassinari

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Olivier Tassinari hizo un comentario,

ComentarioAdditional ticket channels

How can we disable the tabs entirely?

It would be much better for me to use Chrome's tabs for the same purpose (the tabs are better implemented by Chrome than by Zendesk).

Ver comentario · Publicado 24 sept 2022 · Olivier Tassinari

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Olivier Tassinari hizo un comentario,

ComentarioFormatting and customizing your email

> The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system.

I think that it would be great to explain why it's nice. I would like to understand the tradeoff taken. In practice, I can't wrap my head around why Zendesk has the current default email template, or why the UX is superior.

 

 

Ver comentario · Editado 17 abr 2022 · Olivier Tassinari

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