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Vivek Buthello

Incorporación 12 jul 2022

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Última actividad 12 feb 2024

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12

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4

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4

RESUMEN DE LA ACTIVIDAD

Última actividad de Vivek Buthello

Vivek Buthello hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Why ZD subscribers are restricted from good features !! Are these only restricted for ZD and not to their clients !!!!

Ver comentario · Publicado 12 feb 2024 · Vivek Buthello

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Vivek Buthello creó una publicación,

Publicación Feedback - Ticketing system (Support)

We get tickets for issues multiple clients but the concern/issue is related to same concern.

We use to escalate this to development team while escalating/assigning to development instead of assigning N number of tickets We want to create one ticket with case details and assign this to development.

so for this I want unique series so that can manage escalated tickets easily and wont create mess at escalation level.

Publicado 05 may 2023 · Vivek Buthello

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Vivek Buthello creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

when we use Bot in Social media, When client DM it search DM text instead of offering Bot Flow.

Publicado 26 jul 2022 · Vivek Buthello

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Vivek Buthello hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

As observed Zendesk Bot wont allows user to Jump on Top or beginning even when they communicating with Bot but it gives Start Over button if they search something not listed in Guide, so cant we get this start Over button in Designing option so where ever needed can add this and Just ask user to click on it. 
After raising request to agent it remains in same state till the time case is open is second drawback of Bot. Looking for immediate solution on this.

Ver comentario · Publicado 12 jul 2022 · Vivek Buthello

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