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Eli

Incorporación 30 nov 2021

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Última actividad 08 dic 2021

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Eli hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Did verify that with in zendesk the UI reflects the closed ticket in that the organization remains empty.  Everything all cleared up

Ver comentario · Publicado 08 dic 2021 · Eli

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Comentario de la comunidad Developer - Zendesk APIs

I do have one more question Greg Katechis, for a ticket that is closed before the requester is assigned to an organization (therefore it will not have an organization id) will that be reflected should a user view that ticket within Zendesk?  That is if they look at the ticket, does it still show that the ticket does not have an organization?  

Ver comentario · Publicado 08 dic 2021 · Eli

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Comentario de la comunidad Developer - Zendesk APIs

The tickets being closed was the issue, thank you for your help!

Ver comentario · Publicado 08 dic 2021 · Eli

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Eli creó una publicación,

Publicación Developer - Zendesk APIs

In the case that some tickets were assigned to a requester that does not have a organization, then eventually that requester does get added to an organization, we are seeing that those tickets do not get updated such that the organization_id matches what that requesters new organization is when querying those tickets via the api.  Is there a trigger that dictates if this cascade is made? 

Publicado 01 dic 2021 · Eli

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ComentarioCustomer management and profiles

I'm wondering about the behavior of ticket updates when a requesters organization gets changed.  We are seeing that tickets created with a requester that dons't belong to an organization don't appear to update in data received via the api when they eventually do get added to an organization.  That is, old tickets organization ids stay as null. 

Do requester organization updates cascade to all tickets or only some?  

 

 

Ver comentario · Publicado 30 nov 2021 · Eli

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