Búsquedas recientes


No hay búsquedas recientes

Flink SE's Avatar

Flink SE

Incorporación 04 feb 2022

·

Última actividad 25 mar 2022

Seguimientos

0

Seguidores

0

Actividad total

6

Votos

2

Suscripciones

2

RESUMEN DE LA ACTIVIDAD

Última actividad de Flink SE

Flink SE hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This is the way I think could work for everyone. It includes a few triggers and tags.

Follow-up tickets inherit tags. We can use this to assign them to the group the original ticket was assigned to. For this, I add a unique tag per group on every ticket created. 

Assignment trigger:

  1. Ticket is created, assign to group1
  2. Add tag tag_group1

Remove tag trigger:

If the ticket is updated and assigned to a different group (e.g., group2), remove tag_group1, add a new tag of the newly assigned group (e.g., tag_group2). This helps avoid assigning a follow-up ticket to the wrong group.

Follow-up group assignment trigger:

Conditions:
Actions: 
Assign to the group. 

DONE. 

Ver comentario · Editado 25 mar 2022 · Flink SE

0

Seguidores

1

Voto

0

Comentarios


Flink SE hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Is there an update on this? 

Ver comentario · Publicado 09 mar 2022 · Flink SE

0

Seguidores

0

Votos

0

Comentarios