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Myron

Incorporación 06 dic 2021

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Última actividad 08 jun 2023

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67

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52

RESUMEN DE LA ACTIVIDAD

Última actividad de Myron

Myron hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

How do I apply a schedule to Zendesk Messaging? Is there a slider like for ZD Talk where you can designate days and hours?

 

Ver comentario · Publicado 08 jun 2023 · Myron

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Myron hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

You have my upvote on Availability, an essential metric in a contact center.

Ver comentario · Publicado 04 nov 2022 · Myron

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Myron hizo un comentario,

ComentarioBuilding reports

Did I miss it? I need a reference to agent availability, and actual time in queue, e.g., available for calls in addition to time handling a call. It includes a log of time in, online, and offline. Please advise. Any suggestions?

Ver comentario · Publicado 03 nov 2022 · Myron

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Myron creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

Publicado 06 oct 2022 · Myron

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Myron hizo un comentario,

ComentarioHow to report on Talk and Text

Ditto on wanting to see an Average Wait Time for business hours, or to the Talk Schedule, re: Objects & Rules, Schedules. Does anyone know a way?

Ver comentario · Publicado 23 ago 2022 · Myron

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Myron hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Yes, I use agent availability in conjunction with various call counts, number handled, transferred, declined, outbound; average talk time, after call work, handle time. They are factored into performance tiers, e.g., above average, average, and below average. The same metrics are applied to the department, teams, agents, etc. And yes, availability in minutes and percentage will be much appreciated.

Ver comentario · Publicado 27 abr 2022 · Myron

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Myron hizo un comentario,

ComentarioTicket basics

When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

Ver comentario · Publicado 27 abr 2022 · Myron

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Myron hizo un comentario,

ComentarioTicket basics

With ticket redaction, how do you redact the recorded call?

 

Ver comentario · Publicado 25 abr 2022 · Myron

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Myron hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

What about redacting credit card numbers from the recordings? Is there a way to automate redaction in a conversation?

Ver comentario · Publicado 25 abr 2022 · Myron

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Myron hizo un comentario,

ComentarioTicket management

How can I disable the Suspended ticket folder altogether? I find it populated with voice messages that appear to have been dialed from VoIP or a computer.

Ver comentario · Publicado 03 feb 2022 · Myron

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