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Aoife O'Neill's Avatar

Aoife O'Neill

Incorporación 22 jun 2022

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Última actividad 05 dic 2024

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Última actividad de Aoife O'Neill

Aoife O'Neill hizo un comentario,

ComentarioMultiple language support

Hello, 

Does nesting DC placeholders in macros impact translation?

e.g. if I have a macro that includes a DC placeholder + some original text, and that macro requires translation, does the fact that there's already DC in there impact the translation? 

Thank you, 

Aoife

Ver comentario · Publicado 14 feb 2024 · Aoife O'Neill

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Aoife O'Neill hizo un comentario,

ComentarioHow to manage the help center

Hello, is it possible to restrict on a more granular level, i.e. by team? 

Ver comentario · Publicado 07 nov 2023 · Aoife O'Neill

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Aoife O'Neill hizo un comentario,

ComentarioWorking with articles in the knowledge base

Adding a content block seems to hamper my ability to then edit source code. Is this expected behaviour? I can no longer access source code for the whole article. I have to click above the content block to access that piece of code, then below the block to access that piece of code. Is it possible to retain a view of the entire article, including the content block, in the source code editor? 

Ver comentario · Editado 19 abr 2023 · Aoife O'Neill

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Aoife O'Neill hizo un comentario,

ComentarioTicket automation and collaboration

What does the optional description field do? Can agents see it when they preview macros in tickets?

Ver comentario · Publicado 13 abr 2023 · Aoife O'Neill

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Aoife O'Neill hizo un comentario,

ComentarioTicket basics

We use dynamic content in our macros to support customers who speak other languages, but when we send dynamic content that contains markdown through live chat or messenger, the markdown is not supported. Agents have to manually remove the markdown before using the macro. Can you suggest a way that we can keep our macros formatted without sending raw markdown to customers on live chat? 

Ver comentario · Publicado 19 jul 2022 · Aoife O'Neill

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Comentario de la comunidad Feedback - Ticketing system (Support)

+1

Ver comentario · Publicado 19 jul 2022 · Aoife O'Neill

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Aoife O'Neill hizo un comentario,

ComentarioWorking with articles in the knowledge base

Are content blocks available for use in Macros as an alternative to Dynamic Content?

Ver comentario · Publicado 05 jul 2022 · Aoife O'Neill

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