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Everett Cavazos's Avatar

Everett Cavazos

Incorporación 18 mar 2022

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Última actividad 16 dic 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Everett Cavazos

Everett Cavazos hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?

Ver comentario · Publicado 16 dic 2024 · Everett Cavazos

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Everett Cavazos hizo un comentario,

ComentarioSalesforce integration

Is this normal? I don't know what to do to get this to populate.
 



 

Ver comentario · Publicado 28 oct 2024 · Everett Cavazos

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Everett Cavazos hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.

Do you have any other suggestions?

Ver comentario · Publicado 24 mar 2022 · Everett Cavazos

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Everett Cavazos hizo un comentario,

ComentarioWeb Widget (Classic) documentation

I noticed the instructions indicate:

"Construct a server-side payload of data for the JWT token. This needs to have the following information:

  • name: Customer's name
  • email: Customer's email

"

Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?

Ver comentario · Publicado 24 mar 2022 · Everett Cavazos

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Everett Cavazos hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Joshua Barnard I tried your solution as well and it did not work.

Ver comentario · Publicado 21 mar 2022 · Everett Cavazos

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Everett Cavazos hizo un comentario,

ComentarioLive chat agent guide

I tried following this article and there are no settings to change availability on this page. It's on the Support page.

Ver comentario · Publicado 18 mar 2022 · Everett Cavazos

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Everett Cavazos hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

I have followed these instructions and it's not working for me either. I'm using the Mink theme.

Ver comentario · Publicado 18 mar 2022 · Everett Cavazos

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