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Sandra Campbell

Incorporación 21 oct 2022

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Última actividad 25 ago 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Sandra Campbell

Sandra Campbell hizo un comentario,

ComentarioTicket customization

hello,

despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?

thanks, Sandra

 

 

Ver comentario · Editado 25 ago 2023 · Sandra Campbell

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Sandra Campbell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

we really need this as well

Ver comentario · Publicado 24 jul 2023 · Sandra Campbell

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Sandra Campbell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Also need this

Ver comentario · Publicado 21 jul 2023 · Sandra Campbell

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Sandra Campbell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

very needed!

Ver comentario · Publicado 14 jun 2023 · Sandra Campbell

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Sandra Campbell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon. 

 

Ver comentario · Publicado 08 jun 2023 · Sandra Campbell

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Sandra Campbell creó una publicación,

Publicación Feedback - Ticketing system (Support)

 

Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.

Can the Updated Date either be hidden from end users, or only show when the last public comment was added.

Publicado 07 jun 2023 · Sandra Campbell

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Sandra Campbell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

we need this too!

Ver comentario · Publicado 06 jun 2023 · Sandra Campbell

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Sandra Campbell creó una publicación,

Publicación Feedback - Ticketing system (Support)

Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few. 

 

Publicado 31 may 2023 · Sandra Campbell

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Sandra Campbell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

we need this too!

Ver comentario · Publicado 11 may 2023 · Sandra Campbell

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Sandra Campbell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

Ver comentario · Publicado 24 nov 2022 · Sandra Campbell

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