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Oleksandr Grygorenko's Avatar

Oleksandr Grygorenko

Incorporación 05 jul 2022

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Última actividad 07 ago 2024

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Última actividad de Oleksandr Grygorenko

Oleksandr Grygorenko hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I would agree with Nina Berti and Sheridan Tapsall.

For us, it is very critical and it looks like a bug.

Could you please update us on the status with more details?

Ver comentario · Publicado 13 jun 2023 · Oleksandr Grygorenko

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Oleksandr Grygorenko hizo un comentario,

ComentarioTicket management

Hi,

I have a few questions about end-users management in a multy-brand environment. We have 3 brands and 3 help centers.

1. Is it possible to customize the "Welcome message" for different brands? And not to have all emails on behalf of main brand.
2. Is it possible to dedicate users to a specific brand?

We need to have different names of the help centers in the message based on the brand. And there shouldn't be any other information just brand-specific links and names. Also link to create a password is for the main brand, but should be different for each brand, as I understand

I really appreciate any help you can provide.

Ver comentario · Editado 05 jul 2022 · Oleksandr Grygorenko

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