Búsquedas recientes
No hay búsquedas recientes

Barry O'Connell
Incorporación 01 feb 2022
·
Última actividad 23 ene 2023
Seguimientos
0
Seguidores
0
Actividad total
20
Votos
7
Suscripciones
3
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Barry O'Connell
Barry O'Connell hizo un comentario,
Karen Hynes Baring in mind this thread is open 4 years and still no further clarity on when this will be available, I am looking at alternative suppliers. I do not fancy moving into yet another year without this very basic, standard metric reporting. One of your competitors has been in contact with me and they have this reporting functionality along with almost every other feature of Zendesk and then some, all for almost half the price of what we currently pay Zendesk. You're making this decision very easy.
Ver comentario · Publicado 23 ene 2023 · Barry O'Connell
0
Seguidores
8
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
Karen Hynes Any update on this vital reporting function for call centers?
Ver comentario · Publicado 07 dic 2022 · Barry O'Connell
0
Seguidores
2
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
zendesk Karen Hynes We are in Q4. Can you at least respond with an update on the planned implementation or is this just being kicked down the road as it has been since 2018?
Ver comentario · Publicado 13 oct 2022 · Barry O'Connell
0
Seguidores
2
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
Karen Hynes zendesk - You do realise this is Q4 yes? And we are still no further or none the wiser on when we will have this very basic standard metric reporting.
Ver comentario · Publicado 06 oct 2022 · Barry O'Connell
0
Seguidores
6
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
Karen Hynes With all due respect, Q4 is a bit vague. Is there any planned date for implementation? Is this already road mapped? This thread is open 4 years now so I am sure you can understand the frustration. Agent Availability is one of the most basic and crucial metrics in call centres. I was bemused to find you do not have this capability.
Ver comentario · Publicado 27 sept 2022 · Barry O'Connell
0
Seguidores
3
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
Any update on this request for implementing a very basic standard metric of Agent Availability that majority of your customers have a need for and have been asking for for over 4 years it would seem by these threads?????????
Ver comentario · Publicado 22 sept 2022 · Barry O'Connell
0
Seguidores
4
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
zendesk Why is there no movement on this thread? Agent availability is a standard metric for Call Centers? Can this be be expedited as it seems from this thread and the many others I have come across on the same topic, that a lot of your customer base require this reporting functionality.
Ver comentario · Publicado 23 ago 2022 · Barry O'Connell
0
Seguidores
4
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
Standard of any support tools I have used in call centres in the past. This should be a added to roadmap. Its actually surprising to me that this is not already available or on a road map. Manual answering directly effects metrics like speed of answer and abandoned.
Ver comentario · Publicado 21 jul 2022 · Barry O'Connell
0
Seguidores
2
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
Any update on this? This is really a basic call centre metric which should already be available!
Ver comentario · Publicado 24 feb 2022 · Barry O'Connell
0
Seguidores
0
Votos
0
Comentarios
Barry O'Connell hizo un comentario,
Very useful function to have auto answer in place. Would like to see this expedited.
Ver comentario · Publicado 01 feb 2022 · Barry O'Connell
0
Seguidores
3
Votos
0
Comentarios