Nathan Wreyford

Another day of silence.  Any update?

Patience?  2 months pass and the answer is that it is intended to not work as described above:

• Or, forward existing email messages to Sell using the BCC email address.
  Note: Email messages forwarded to Sell must include Fw: or Fwd: in the subject line.

I just got the following response.  Does not make any sense.

It is working as intended?  So they intended for it to not work.  Have you read the article above on how it is "intended" to work?

 Quaneshia : Hello Nathan. I'm in the processing of scheduling a meeting with the Product Owner of the Bcc'ing in Sell. We are discussing the BCC'ing matter. The ticket issue was raised with the Sell developers, it seems that it's working as intended. 

My developers stated they wouldn't expect an email to show up in Sell, because there isn't any recipients (to or cc) in the email that was sent,  Using bcc dropbox you can attach emails to objects, but that the individual that we are sending the email to,  they must have a real email addresses.

I have been advised that in order o fix this add to: sara@example.com and this email will show up on contact with this email address or a new contact Sara will be created after this email is received. Look that there is only ONE DROPBOX BCC email address for ALL CONTACTS in Sell for a given user. If you click on another contact the dropbox bcc address is the same, but fyi it works different for Deals.

I have reached out to the Product Owner to see what the next steps are or to see if we can make the article clearer for our customer to have a better understanding of how BCC'ing in Sell works. 

I appreciate your patience while working on this matter and hopefully we can have a speedy resolution on this matter.

Oh look, more tasty nothing burgers from ZD.  Cool thing is that it only took 1 month and 1 day to deliver that nothing burger to deflect from fixing the problem.

It is surprising that a group who works a ticketing program for support issues cannot seem to use that system to fix their issues.  This is a horribly bad look.  You would think that ZD would want to do the right thing.  That would be reach out to their customers if they cannot fix the problem and talk to them directly.  That is what I would like.  Email me and I'll give you a number.  Maria should have my number.  The other thing that would be fitting is not being charged for the product that doesn't have full functionality until it does have functionality.  That would be the correct thing in how to treat a customer but it would also give some incentive to ZD to FIX the DAMN problem instead of serving up nothing burgers.  

What is the situation here?  It really looks like the intention is to ignore it and hope it goes away?

No one has kept me notified, nothing has been done.  Brett was kind enough to serve up a Nothing Burger but we need some solutions and at the very least, you could refund the account for our organization for the time this feature has not worked and do not resume until it does work.

To say ZenDesk has horrible service would be an insult to all the companies that truly do have horrible service.  ZenDesk has service that is a joke at best.  Please prove me wrong.

Thank you for the update!  Please keep us informed.  Status of the stasis updates may seem like a waste of time, but they really are helpful.  Thanks!

Despite Dane and Dave's suggestions to wait and they will get back with you, they have nothing.  I would guess it is a known bug because now over 2 weeks later, they have done nothing to resolve it and have not given updates.  

Is anything being done to look into this issue?  When can we expect a resolution?  

Sounds good.  Please keep me posted.  This feature does't seem to work today either.  Thanks!

https://support.zendesk.com/hc/en-us/articles/4408828858906

This does not work.  You should be able to bcc an email with that link and have that email attached to that Contact.  It, like ZD help, doesn't seem to work.  Please prove different.