Búsquedas recientes


No hay búsquedas recientes

Lupita Soto's Avatar

Lupita Soto

Incorporación 09 dic 2021

·

Última actividad 12 nov 2024

Seguimientos

0

Seguidores

0

Actividad total

16

Votos

4

Suscripciones

4

RESUMEN DE LA ACTIVIDAD

Última actividad de Lupita Soto

Lupita Soto hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

@Zendesk support team, was this ever fixed? The auto correct functionality is a CRUCIAL tool. If not fixed, why? We're ready to move to a different platform if this is not addressed asap. 

Ver comentario · Publicado 12 nov 2024 · Lupita Soto

0

Seguidores

0

Votos

0

Comentarios


Lupita Soto hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

It's been almost a year. Any chance we can get this time saving small feature back ?

Ver comentario · Publicado 30 ene 2024 · Lupita Soto

0

Seguidores

1

Voto

0

Comentarios


Lupita Soto creó una publicación,

Publicación Q&A - Talk and text

Does anyone know if there is a feature to enable Caller ID for incoming voicemails?

Thanks. 

Publicado 20 jun 2023 · Lupita Soto

0

Seguidores

3

Votos

1

Comentario


Lupita Soto hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thanks for all of your research and follow up James! I can't believe a customer support solution software provides such poor customer support to their own users. 

Ver comentario · Publicado 20 jun 2023 · Lupita Soto

0

Seguidores

0

Votos

0

Comentarios


Lupita Soto hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Please allow text replacements again! They save so much time in typing, why were they removed in the first place!??? I'm so disappointed.

Ver comentario · Publicado 16 feb 2023 · Lupita Soto

0

Seguidores

2

Votos

0

Comentarios


Lupita Soto hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

This is still happening and I spent over an hour reading so many articles on this topic, why is it so difficult and confusing to get a simple answer? I want to edit the rules applying to 'suspended' tickets. Where can I find that section? Thanks!

Ver comentario · Publicado 23 dic 2021 · Lupita Soto

0

Seguidores

0

Votos

0

Comentarios


Lupita Soto hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Thanks, will give it a try!

Ver comentario · Publicado 10 dic 2021 · Lupita Soto

0

Seguidores

0

Votos

0

Comentarios


Lupita Soto hizo un comentario,

ComentarioSecurity and user access in Zendesk Support
Hi, I'd like to know how to stop legitimate requests from being sususpended. I checked all of the settings and can't find where. Theproblem I see is that the sender's email is ours instead of the customer's email. They're sending the message from our App I think and when it arrives in Zendesk it goes to suspended because it has 'Cheers@poply.com' as the sender, that is our email. I hope this makes sense. Thanks for the help. 



Ver comentario · Publicado 09 dic 2021 · Lupita Soto

0

Seguidores

0

Votos

0

Comentarios