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Neal Shmidman's Avatar

Neal Shmidman

Incorporación 19 may 2022

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Última actividad 26 oct 2022

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Última actividad de Neal Shmidman

Neal Shmidman hizo un comentario,

ComentarioSetting up Zendesk Guide

Thanks Anne. Tried all recommendations. Still not resolved. I'll pick this up on the ticket. 

Ver comentario · Publicado 26 oct 2022 · Neal Shmidman

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Neal Shmidman hizo un comentario,

ComentarioSetting up Zendesk Guide

I have followed the instructions to "To restrict your help center visibility" however, I am unable to select a newly created user segment i am looking to restrict. It is only showing me the "signed in end user" segment. How do I successfully allow some end users to sign in and see my help center and prevent others from creating accounts and accessing? 

 

Ver comentario · Publicado 25 oct 2022 · Neal Shmidman

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Comentario de la comunidad Feedback - Ticketing system (Support)

Same here. b2b. We are changing these values on every organization we onboard. Would love a way to change the default. 

Ver comentario · Publicado 25 oct 2022 · Neal Shmidman

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Neal Shmidman hizo un comentario,

ComentarioCustomer management and profiles

I have the same question as Kirti above. Does anyone have guidance on which tickets an end user who can see all tickets in their org will see if/when they belong to multiple orgs? 

Ver comentario · Publicado 14 jun 2022 · Neal Shmidman

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Neal Shmidman hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 Ethan Smith For B2B w/ multiple tickets the requester name is not helpful on the ticket tab. Even the org would be better... 

Ver comentario · Publicado 01 jun 2022 · Neal Shmidman

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Neal Shmidman hizo un comentario,

ComentarioUsing themes and customizing your Help Center

I have the same issue as 黄哲 and David Leigh above. We have created 2 custom pages in our help center and other than ADMIN Preview our internal agents AND end users cannot access these pages.See image below. How to we allow access to these pages? 

 

Ver comentario · Publicado 19 may 2022 · Neal Shmidman

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