Mark Nino Valencia

Bulk deletion of tickets does not work. The steps above are incorrect!

Is this something the team will explore in the future? 

Hello Walter Bellante  any update on the Change attribute for the new builder? We're being asked to migrate and this is a really important feature for our reports. 

Similar to the previous question, it's unclear if users will only be suspended from messaging but still able to reach out via email. When I tested this on our account, it mentioned that the user can no longer email us, and tickets will go to the suspended tickets view, which is not ideal.

Can we also use this as a grouping value in a Zendesk view? Where can I add this as product feedback?

Yes. We experienced them today where a new hire kept unassigned tickets open without working on it and the whole team is stuck. 

Hello Zac Garcia ,

This feature is becoming more and more vital for our workflow. Pretty helpful for our team to manage work. When should we see child tickets added?  We appreciate an ETA

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home, please?

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home please?

Any progress here?