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Mark Nino Valencia

Incorporación 09 abr 2022

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Última actividad 13 dic 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Mark Nino Valencia

Mark Nino Valencia hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Is this something the team will explore in the future? 

Ver comentario · Publicado 13 dic 2024 · Mark Nino Valencia

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hello Walter Bellante  any update on the Change attribute for the new builder? We're being asked to migrate and this is a really important feature for our reports. 

Ver comentario · Publicado 12 nov 2024 · Mark Nino Valencia

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ComentarioZendesk messaging

Similar to the previous question, it's unclear if users will only be suspended from messaging but still able to reach out via email. When I tested this on our account, it mentioned that the user can no longer email us, and tickets will go to the suspended tickets view, which is not ideal.

Ver comentario · Publicado 28 oct 2024 · Mark Nino Valencia

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Mark Nino Valencia hizo un comentario,

ComentarioTicket customization

Can we also use this as a grouping value in a Zendesk view? Where can I add this as product feedback?

Ver comentario · Publicado 06 ago 2024 · Mark Nino Valencia

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Comentario de la comunidad Feedback - Ticketing system (Support)

Yes. We experienced them today where a new hire kept unassigned tickets open without working on it and the whole team is stuck. 

Ver comentario · Publicado 24 jul 2024 · Mark Nino Valencia

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ComentarioAnnouncements

Hello Zac Garcia ,

 

This feature is becoming more and more vital for our workflow. Pretty helpful for our team to manage work. When should we see child tickets added?  We appreciate an ETA

Ver comentario · Publicado 12 jun 2024 · Mark Nino Valencia

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Mark Nino Valencia hizo un comentario,

ComentarioTicket basics

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home, please?

Ver comentario · Publicado 27 may 2024 · Mark Nino Valencia

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Mark Nino Valencia hizo un comentario,

ComentarioAnnouncements

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home please?

Ver comentario · Publicado 27 may 2024 · Mark Nino Valencia

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Comentario de la comunidad Feedback - Help Center (Guide)

Any progress here? 

Ver comentario · Publicado 17 feb 2024 · Mark Nino Valencia

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Mark Nino Valencia hizo un comentario,

ComentarioAnnouncements

Hello Team, 

We moved to the new UI recently and so far the team really love it except for the ticket statistics section where the team needs to reload the Zendesk page to see the updated number of solves and other data.  Is this a bug or an intended change? Could we have a refresh button so they dont have to fully reload Zendesk from the browser?

Ver comentario · Publicado 18 dic 2023 · Mark Nino Valencia

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