Meredith Boorady

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ticket Field Tooltips in Agent Workspace

This would also be helpful for us!

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• Meredith Boorady
• Creación 25 de septiembre de 2023 19:08
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. customer context view: customize fields and allow links

Hello! We would also benefit from allowing custom user fields in the user profile part of the essential card. Now, it only gives us name, email, phone, and a notes box. We have some other important...

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• Meredith Boorady
• Creación 2 de febrero de 2023 15:58
• 0 votos

1. Email
2. ...
3. General questions about email and email template
4. How can I send email notifications to secondary emails?

I agree with the previous comments. We have a lot of users that use multiple email addresses and need to be able to reply to them from the one they sent in and also select one to reply based on the...

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• Meredith Boorady
• Creación 9 de enero de 2023 22:03
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Inbound only call recording

I agree as well. It would be beneficial for us to have the option to record all inbound calls but not outbound calls. 

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• Meredith Boorady
• Creación 20 de septiembre de 2022 15:56
• 0 votos