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Brian Dao's Avatar

Brian Dao

Incorporación 29 nov 2022

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Última actividad 16 nov 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Brian Dao

Brian Dao creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

Was interested in creating a report that only shows requestors who have submitted 2 or more tickets and the ticket ID numbers for these requestors

Any help would be greatly appreciated!

Publicado 16 nov 2023 · Brian Dao

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Brian Dao hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Saw the bookmarklet above and wanted to say thank you for this workaround! Would it be possible to expand the script to hide the agents' names on the ticket? Thank you!

Ver comentario · Publicado 07 nov 2023 · Brian Dao

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Brian Dao hizo un comentario,

ComentarioCustomer portal

Also, would it be possible to frame the disclaimer text within a red box? Thank you!

Ver comentario · Publicado 30 oct 2023 · Brian Dao

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Brian Dao hizo un comentario,

ComentarioCustomer portal

Hello!

I would like to know how to include a hyperlink in the disclaimer text. For instance "click here" with it linked to https://support.zendesk.com/ for example. Thank you!

Ver comentario · Publicado 30 oct 2023 · Brian Dao

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Brian Dao creó una publicación,

Publicación Developer - Zendesk APIs

Hey there,

We are currently building out an integration and for some reason, it is requiring us to use a value for the Organization field to create a user via the API. I didn't see this documented at all and I am able to create a User without the Organization field via Postman. Any insight into what might be going on?

Publicado 08 dic 2022 · Brian Dao

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