Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
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Resumen de la actividad
Última actividad de Tim Hartzuiker (pluscloud - Premier Zendesk Partner)-
Tim Hartzuiker (pluscloud - Premier Zendesk Partner) creó una publicación,
Change in Follow-up tickets for Side Conversations
Feature Request Summary: Follow-up tickets for Side Conversations are created on the original group value only, or, in case it no longer exists, the standard group. Currently, the follow-up ticket ...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner) hizo un comentario,
Hi, Toby Sterrett, we are getting lots of positive feedback from our customers. It's a much better place for Side Conversations. We do have one point of feedback. When your message gets long, the ...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner) hizo un comentario,
I can definitely understand the reason for this change: Additionally, to mitigate performance issues, the default ticket closing automation is now required for all accounts. Admins can still edit ...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner) hizo un comentario,
Strongly agree with this. In the current day, most companies will have multilingual support, so not having translations in content blocks almost defeats its purpose. As a Premier Zendesk Partner, w...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner) hizo un comentario,
Hi Mei-E Loh, Thank you for your swift reply. To confirm, the FRT metric behind the feature gate is the SLA badge that is visible in Views and in a ticket? If yes, how can I contact you to send you...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner) hizo un comentario,
Hi Mei-E Loh, What is this feature gate, is this an EAP or something else? I can't find FRT metrics for socials/messaging in this list. As a Zendesk Partner, we have a customer who is really waitin...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner) hizo un comentario,
Adding HTML or Rich Text editing for Signatures would be a great feature.