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Stephen Lee

Incorporación 28 ene 2022

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Última actividad 17 jul 2023

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ComentarioMeasuring success

Colleen Hall - any comment on my inquiry?

Since it was 10 days ago that I posted the question with no answer, I've decided to move away from that format, and now I have individual SLA policies that all have standard next-reply time values.

Does the quoted text mean *only* "The first policy whose conditions are satisfied by the ticket is applied to the ticket?" Thereby, subsequent policies whose conditions are satisfied are ignored?

Ver comentario · Publicado 26 jun 2023 · Stephen Lee

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