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Jeremy Minor's Avatar

Jeremy Minor

Incorporación 17 nov 2023

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Última actividad 04 sept 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jeremy Minor

Jeremy Minor creó una publicación,

Publicación Feedback - Ticketing system (Support)

When using an ARM browser (new surface pro computer), the reply section will randomly add extra characters or words. This happens quite often and severely slows down the reply time. It doesn't happen on the 64 bit browser, just the new ARM versions. 

 

This also occurs when using tablets. I have a Samsung s9 ultra and experience the same issue every time. It seems like there is an issue with non-traditional laptops and support.

 

The app is terrible. It would be nice if this was fixed for those browsers.

Publicado 04 sept 2024 · Jeremy Minor

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Jeremy Minor hizo un comentario,

ComentarioTicket automation and collaboration

Colleen Hall that would be great. Seems only admins can now do this.   

Ver comentario · Publicado 03 may 2024 · Jeremy Minor

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Jeremy Minor hizo un comentario,

ComentarioTicket automation and collaboration

Did something change with these settings? Our agents lost the ability to @mention about 2 weeks ago.

Ver comentario · Publicado 03 may 2024 · Jeremy Minor

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Jeremy Minor hizo un comentario,

ComentarioTicket customization

Is it possible to set ticket statuses by group?  I have some people requesting different options but they would not apply to other groups.

Ver comentario · Publicado 17 nov 2023 · Jeremy Minor

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