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Sam

Incorporación 02 feb 2022

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Última actividad 28 oct 2024

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21

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9

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8

RESUMEN DE LA ACTIVIDAD

Última actividad de Sam

Sam hizo un comentario,

ComentarioTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Ver comentario · Publicado 03 jul 2024 · Sam

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Sam hizo un comentario,

ComentarioTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Ver comentario · Publicado 03 jul 2024 · Sam

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Sam hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

This is a huge need for us, especially for re-opened tickets that may be waiting for the original agent to resume to conversation or for messaging conversations that have been escalated to Groups that may be slower to respond. 

Ver comentario · Publicado 22 may 2024 · Sam

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ComentarioSetting up Talk

Was the list of twilio domains recently updated? We would need advanced notice when this happens to prevent disruption to our phone channel. 

Ver comentario · Publicado 01 may 2023 · Sam

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