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Mark Ganusevič's Avatar

Mark Ganusevič

Incorporación 10 mar 2022

·

Última actividad 29 dic 2023

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27

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11

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Mark Ganusevič

Mark Ganusevič hizo un comentario,

ComentarioViewing and using dashboards

Hi, great feature. Will there be API access?

Ver comentario · Publicado 18 sept 2023 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

ComentarioTicket automation and collaboration

This feature is not usable for us without direct messages.

Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.

Ver comentario · Publicado 02 jun 2023 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

ComentarioManaging Talk

Hi, when is it planned to roll this out natively into messaging answer bot flow?

Ver comentario · Publicado 11 may 2023 · Mark Ganusevič

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3

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Mark Ganusevič hizo un comentario,

ComentarioUsing legacy AI agent functionality

Good question by Anton, I think this would be a major improvement. 😉

Ver comentario · Publicado 10 mar 2023 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

ComentarioTeam members and groups

Hi!

Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs?

E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser for 20 minutes (Zendesk tab not visible), will I be set as Away?

Ver comentario · Publicado 14 feb 2023 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

ComentarioTicket customization

Hi!

This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore?

Thank you!

Ver comentario · Publicado 04 ago 2022 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.

Ver comentario · Publicado 28 jul 2022 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

Hi!

It's very confusing why this was a design choice:

SLA is not paused when ticket status is Pending

, I assume since this already works for Resolution time - it should also work for Reply time?

Is this on the roadmap for the SLA system rework?

Thank you!

Ver comentario · Publicado 19 jul 2022 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

The same feedback from our side, ID's are not as useful as Titles/Subjects

Ver comentario · Publicado 24 may 2022 · Mark Ganusevič

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Mark Ganusevič hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Really distracting, please just give us a checkbox to remove it. :)

Ver comentario · Publicado 11 may 2022 · Mark Ganusevič

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