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naira

Incorporación 07 sept 2022

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Última actividad 03 jun 2024

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Última actividad de naira

naira hizo un comentario,

ComentarioSetting up Zendesk Guide

HI Dainne, that didnt answer my question. I wasn't asking about permissions (that I already know)….I was asking how we can have end-users enter their profile information on the Community (Gather) forum and if we as Admins can control that.

Ver comentario · Publicado 03 jun 2024 · naira

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ComentarioSetting up Zendesk Guide

In Gather/Community, how do we ensure users enter their profile details like name and industry/job title, etc. and we do not have duplicates (alias names can be duplicate right now)? Can we make some of the fields mandatory to fill in so that the user profile is more meaningful?

Ver comentario · Publicado 29 may 2024 · naira

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ComentarioUsing help center search

It seems we are waiting way too long for the Semantics search to be enabled on our help center. It is very frustrating because our current Zendesk search is so bad...our search analytics are not improving ad we were hoping this could help us. No one at Zendesk is giving a timeline for us...we have been their customers since 2017 now. This is causing us lots of search related issues and the default search itself should have been good. Our users now use Google search to get to our help center articles as that is much more accurate and better. It has been a year now since you rolled it out in the first place...what is taking you so long to roll it out to us???

Ver comentario · Publicado 26 ene 2024 · naira

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naira hizo un comentario,

ComentarioUsing help center search

We have been waiting all this year for our help center to get the semantics search...how long will it take Zendesk to roll it out to all? Our existing search is not that great and we have been hoping this would help us, Can we get an update as to what's going on?

Ver comentario · Publicado 05 oct 2023 · naira

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