Ariya
-
Actividad total66
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos3
-
Suscripciones31
Resumen de la actividad
Última actividad de Ariya-
Ariya creó una publicación,
Make some feature to inform customer that live-chat messaging has been end.
Make some feature to inform customer that live-chat messaging has been end. So basically this will helps a customer about to inform their tickets/conversation has been ended. And after the chat i...
-
Ariya hizo un comentario,
How can I create a dashboard like this:
-
Ariya hizo un comentario,
I wanted to create a custom field ticket (type: look up). Is it possible to filter the look up field based on the ticket requester?
-
Ariya hizo un comentario,
hi Andrei Kamarouski thank you for the formula ----------- but, is the formula is only for timestamp? how if i wanted to use only date? i want to get this value ==> 2023-10-19 not this ==> 2023-1...
-
Ariya hizo un comentario,
can someone help me how to formula:"Ticket First Solved - Date" ? I need to create an attribute like that, thank you
-
Ariya hizo un comentario,
I can't find any agent when the ticket channel is Messaging. Because messaging didn't use public reply.how to solved/find that agent if the ticket is from messaging channel?
-
Ariya hizo un comentario,
Hi Barry Neary So if there is nothing in the omnichannel routing column (null/blank), that channel cannot use omnichannel routing? (cannot be automatically assigned to an agent) This pic is from ...
-
Ariya hizo un comentario,
I cant make a omnichannel routing in Facebook Messenger Channel (Facebook Private Message) I mean the tickets is not auto assigned to agent who has online status. ---- Can I know the list of chann...
-
Ariya hizo un comentario,
Can we created a trigger messaging: If customer doesn't reply the messaging about 30minutes, the action we will solved the ticket?
-
Ariya hizo un comentario,
can we change the email name / would it be better if we could change the sender's email address, when we use side conversation via email?