Amy Spagnolo

1. Comunidad
2. Feedback - Help Center (Guide)
3. Answer bot: Exclude articles via label

Plus one on this, it is not scalable to have 'only include' option with labels, I have only a few articles I need to exclude from AB and we're not going to label 236 articles just for that.   

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• Amy Spagnolo
• Editado 22 de febrero de 2023 12:56
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

Scott Allison is something going to be done with the minutes notification around SLAs? We have internal target of 30 mins plus a customer facing SLA - we would like to track and get notified when t...

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• Amy Spagnolo
• Creación 12 de enero de 2023 08:41
• 1 voto

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Salesforce Integration - Allow use of Zendesk External ID for matching criteria

+1 we need this too.  

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• Amy Spagnolo
• Creación 8 de diciembre de 2022 08:56
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. 128 character limmit on Text Field in Flow Builder

+ 1 on this feature. Our customers have complained they don't have enough space to write their query in the proposed form. Furthermore the bot doesn't make it intuitive enough for them to know they...

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• Amy Spagnolo
• Creación 8 de noviembre de 2022 08:18
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. [Explore] Enter Financial Quarters or Years

Following this one! We also use Financial year and doing Explore dashboards and schedule reports is a complete nightmare right now!

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• Amy Spagnolo
• Creación 19 de julio de 2022 18:22
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

+ 1 on this feature - We need to report on voting and trends for content planning and this would be very useful :) 

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• Amy Spagnolo
• Creación 6 de julio de 2022 09:02
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

+1 we need to report on our customer base reporting issues and how those issues get resolved and we need the ability to cross reference data between incidents (like org name) and problem (like tick...

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• Amy Spagnolo
• Creación 13 de junio de 2022 10:24
• 4 votos

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

+1 on the above, any news? It is causing a very bad experience for our customers and we're getting complaints because we don't auto auth through the widget. 

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• Amy Spagnolo
• Creación 24 de mayo de 2022 07:14
• 0 votos