Yanni

1. Messaging
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

Hi all,Is there any update on this limitation? The customer’s position in the queue to speak to an agent.

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• Yanni
• Creación 23 de marzo de 2023 01:56
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to copy values between fields using triggers

Hi @Amie BrennanThank you for sharing the sample webhook. While your example is from string + ticket number for the value of a custom field. Is it possible to get the initial value from a certain t...

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• Yanni
• Creación 9 de septiembre de 2022 07:08
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

Same!! Upvoting this and following this request!

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• Yanni
• Creación 5 de abril de 2022 23:10
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 vote to thisDefinitely need it. It's a very basic feature to be honest.

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• Yanni
• Creación 3 de marzo de 2022 01:28
• 7 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

+1 we need this attribute

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• Yanni
• Creación 3 de marzo de 2022 01:23
• 3 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on tickets received at each support email address

@Oliver White (Admin)   I agree completely with the above, received at is an important attribute which exists on the ticket data, so to not include this within Explore doesn't make a lot of sens...

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• Yanni
• Editado 2 de marzo de 2022 01:52
• 2 votos