Joel Sandi
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Última actividad de Joel Sandi-
Joel Sandi hizo un comentario,
That's unfortunate, but thanks Sabra! Added: https://support.zendesk.com/hc/en-us/community/posts/5687079377434-More-search-results-in-Knowledge-Context-Panel
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Joel Sandi creó una publicación,
More search results in Knowledge Context Panel
Please allow agents using the Knowledge Context Panel to view complete search results, either through extended scrolling or pagination of results. The limitation to 10 results is leading to added e...
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Joel Sandi hizo un comentario,
Our agents are frustrated by having only 10 search results and are asking to be able to see more via pagination, like they can directly on the site itself. Is that something that can be configured ...
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Joel Sandi hizo un comentario,
Hi Gavin (sorry, your handle is not coming up after the @ here for me). We haven't been able to resolve this with any OOO reporting on Zendesk itself. Seems the best you can do is be disciplined at...
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Joel Sandi hizo un comentario,
Mary Paez - Oh yikes. It's ridiculous this remains unreportable directly inside the place where all the data itself already happens to be. Why does Zendesk make this so difficult?
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Joel Sandi hizo un comentario,
Hi Mary Paez! Did you ever happen to resolve this? We find ourselves in the same boat currently, trying to build out reports and dashboards for our recently launched KCS program, and in searching c...
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Joel Sandi hizo un comentario,
We're continuing to struggle getting an accurate per-user (and, extrapolating further, per team) link rate calculation, similar to this question raised a couple years ago: https://support.zendesk.c...
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Joel Sandi hizo un comentario,
Is there a way to report on the individual components of "Agent Engagement?" Specifically we want to understand link rate -- how many tickets have at least one article linked (overall, by group, an...
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Joel Sandi hizo un comentario,
Ah, I see. Yeah, Yext or not, the idea would be to glean from what is returned per article what section and category each is in in order to leverage those attributes. Unfortunate that it doesn't wo...
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Joel Sandi hizo un comentario,
Interesting, thanks, Greg Katechis. Would this actually help accomplish my intention -- to associate each article in the Articles call with a specific category and section name? At first glance, it...