KATIA LAS HERAS URÍA

Hello!

How can I create a macro that allows our customers to change their response in a satisfaction survey?

I mean, if the customer wants to change their initial rating?

Thank you!

 

 

Hello, I agree with Annelisa.

It would be very useful if we could assign a default outbound call line to an agent/group, but keeping the option to choose another different by the agent if necessary.

Thank you for your feedback!