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Andre Siewert's Avatar

Andre Siewert

Incorporación 20 ene 2023

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Última actividad 14 jul 2023

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Última actividad de Andre Siewert

Andre Siewert hizo un comentario,

ComentarioMeasuring success

Hi! 

Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?

Thanks in advance! 

Ver comentario · Publicado 14 jul 2023 · Andre Siewert

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Andre Siewert creó una publicación,

Publicación Feedback - Voice (Talk)

Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events. 

It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer. 

Publicado 20 ene 2023 · Andre Siewert

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