Pedro Rodrigues

I've implemented your script

<script>
if (document.referrer.match('/requests/new') 
  && (window.location.href.indexOf("/requests/new?ticket_form_id=") === -1)
  && (document.referrer.match !== window.location.href.indexOf)) 
  && (document.referrer.indexOf("/requests/new?ticket_form_id=") === -1) { 
    window.location.href = 'URL';
}
</script>

However, whenever someone tries to submit a form without a mandatory field, it edits the url to no longer include the "new?ticket_form_id=[form_id]" and instead maintains the url subdomain.zendesk.com/hc/en-us/requests which then ignores the redirect logic of the script... Any ideas on a solution?

EDIT: The redirect is no longer happening. Instead submitting a form is going to:

subdomain.zendesk.com/hc/en-us?return_to=%2Fhc%2Frequests

EDITx2: I went in and stripped everything back and this seems to work perfectly (both when the form is filled out correctly & when a user misses a mandatory field)

<script>

if (window.location.href === "https://SUBDOMAIN.zendesk.com/hc/en-us?return_to=%2Fhc%2Frequests")

{window.location.href = ‘REDIRECT_LINK’;}

</script>