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John Engelhart

Incorporación 28 feb 2022

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Última actividad 28 feb 2022

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Última actividad de John Engelhart

John Engelhart hizo un comentario,

ComentarioTicket management

Hello,

I want to restrict merging to within the same brand only.  Is this an option?  

Use-case:  We are a multi-brand organization.  Customer A submits a separate request to each brand from the same email with the same text.  The agent sees these requests and merges the tickets across brands.  

Our goal is to prevent agents from having the ability to merge across brands.  If this is not a global setting, please consider adding this feature.  Thanks!  

Ver comentario · Publicado 28 feb 2022 · John Engelhart

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