Jason Shepard

I want to set it so that the automation sends an SMS link instead of an email. is there a way of changing it to do this? Most of our tickets are opened through SMS. I tried creating a trigger that sends a text message to the customer after the tickets status is closed but the link will not allow for rating due to the ticket being closed.

Someone tell them to “refresh” their own ticket screen so they see the last years worth of requests for this function.

Almost a year later and still nothing?