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Jeongah Seo's Avatar

Jeongah Seo

Incorporación 07 feb 2022

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Última actividad 27 mar 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jeongah Seo

Jeongah Seo hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Dear Zendesk team,

Thank you for the answer first.

I thought I could add check boxes and combo boxes as customized templates, when I upgraded the package to the enterprise. Can I understand that HTML can do this, but it's not guaranteed?

I have one additional question. If I upgrade to the enterprise, I understand that customized template is available, but what kind of customization is available?

Ver comentario · Publicado 27 mar 2022 · Jeongah Seo

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Jeongah Seo hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Dear Zendesk team,

I need a confirmation from your side regarding multi template.

Currently, I am using 'Professional' package for help center.

If I upgrade to enterprise, then is it possible to create a template with a check box and a combo box?

I want to insert a widget that can be selected by the user into the body of the article.

If possible, could you share the sample code?

 

 

 

Ver comentario · Publicado 23 feb 2022 · Jeongah Seo

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Jeongah Seo hizo un comentario,

ComentarioSetting Guide roles and permissions

Dear Zendesk Team,

I have a question about searching according to user rights(user segment).

I understand about view permission.

But I think this rule applies to searching and reading articles at the same time.

What I want to do is, when a user searches for an article using a keyword, the result list is shown to everyone, but when the article is clicked, the reading is restricted according to the user's authority.

Is it possible?

Then I am looking forward to hearing from you.

Jeongah Seo

Ver comentario · Publicado 18 feb 2022 · Jeongah Seo

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Jeongah Seo hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Dear Zendesk team,

Sorry for the pressure, but could you answer my question above as soon as you can?

For me it is time sensitive.

Jeongah

Ver comentario · Publicado 08 feb 2022 · Jeongah Seo

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Jeongah Seo hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Hello Zendesk team,

I am using 'Professional' Help Center.

And I would like to make several template according to property of article.

I intalled KC app and made an article with KCTemplate label.

But I can not select a template  and can not open the KC app when I create new article.

I understood this can be applied to not only ticket system but also help center article.

Am I wrong?

Can the Help center template be added only through the theme?

Please find the pictures below.

 

 

Ver comentario · Publicado 07 feb 2022 · Jeongah Seo

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