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Adam Brown

Incorporación 31 may 2022

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Última actividad 20 ago 2024

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50

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9

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Última actividad de Adam Brown

Adam Brown hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

This is still an issue.... nearly 3 years later!

Ver comentario · Publicado 13 dic 2023 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioUsing content publishing flows

Hi, 

Where can I edit the email notification the agent receives when an article has been assigned to them?

Ver comentario · Publicado 19 oct 2023 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioTicket automation and collaboration

Hi, is there a way to automate a macro?  e.g. when a certain form is submitted, a specific macro is automatically triggered for that ticket.

Ver comentario · Publicado 27 abr 2023 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioTicket customization

Excellent, thank you.  

FYI - you don't have the option to move them if you have any filters on.... that's where I was going wrong!

Ver comentario · Publicado 27 ene 2023 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioTicket customization

Hi

Is there a way to customise the order in which the end user will see the list of available forms when they open the dropdown box?

Ver comentario · Publicado 26 ene 2023 · Adam Brown

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Adam Brown hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

YES!!

Ver comentario · Publicado 20 dic 2022 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioTicket automation and collaboration

Thanks, @....  As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not.

The issue I'm experiencing is the email (from Side Conversation) looks like its sends, and I can see it in the ticket body, but the recipients do not receive the email at all.

Ver comentario · Publicado 18 nov 2022 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioTicket automation and collaboration

Why won't a side coversation email send?

Is there an attachment file size limit to sending the side conversation email?  We use this feature often, but one email has not worked recently, and the only thing we can see different to the others is that it has large files.  3 files, with a combined size of ~62MB.. No error message is received.  It is being sent to only 2 people, who have both successfully received side conversation emails in the past.

Ver comentario · Publicado 16 nov 2022 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioUsing content publishing flows

Hi, is there an option or workaround to be able to assign an article to multiple reviewers? 

Ver comentario · Publicado 25 jul 2022 · Adam Brown

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Adam Brown hizo un comentario,

ComentarioHow to solve unexpected issues with reports

Is there a way to manually sync or push updated Support data through to Explore?

 

Ver comentario · Publicado 31 may 2022 · Adam Brown

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