Tiffany Craig

Another request begging for the classic Agent Workspace to come back. We only use Support with the email channel and the comment box being on the bottom makes the ZenDesk web UI almost useless. We're relying on email chains in Outlook to track tickets which honestly takes away from the need for a help desk system. 

 

We're not using the Help Center product. What I need is for my users to be able to sign in JUST to Support without the HC landing page which gives them a 404. Unfortunately I can't seem to find the setting that prevents that redirect. 

I've tried with SAML & JWT. We're using Okta.