Ahmed Zaid

1. Zendesk updates
2. Announcements
3. Announcing Flow Builder - Conditional Flows

This is really exciting, Lisa. Glad it is finally here!

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• Ahmed Zaid
• Creación 6 de febrero de 2023 15:08
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

+1As a workaround, my team has suggested parallel brands to get extra widgets and deploy translated flows as separate bots. It comes with a lot of complexity that dynamic content could solve.

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• Ahmed Zaid
• Creación 6 de febrero de 2023 13:31
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Redirect after successfully submitting form

Hi Amy, It works for me whether I add it to the top of the header template or directly in the script.js file. Can you try adding the url as /hc/{{help_center.locale}}/p/your_page_title Replace only...

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• Ahmed Zaid
• Creación 4 de febrero de 2023 08:00
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Redirect after successfully submitting form

Hi Amy Giella, I tested the following modification on Copenhagen 2.18.0 <script>if (document.referrer.match('/requests/new') && (window.location.href.indexOf("return_to=%2Fhc%2Frequests") !== -1)) ...

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• Ahmed Zaid
• Creación 3 de febrero de 2023 14:33
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. New App - Garden code example not working?

Hi Steven Aranaga, The sample code is typescript. I too have no experience with it, but I know it is used by pedantic people (whom I respect very much) and need to be explicit with the type of ever...

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• Ahmed Zaid
• Creación 2 de febrero de 2023 14:01
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How can I customize the forms used in the Web Widget?

Hi mfg, You can use the Web Widget Classic JavaScript API to display a subset of your end-user-editable ticket forms. Sample code snippets are provided in the documentation, so it should be an easy...

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• Ahmed Zaid
• Creación 2 de febrero de 2023 08:59
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Create dynamic content in bulk

Hi Rebeca Hernandez, I spent many hours creating a custom script to manage all dynamic content in a single spreadsheet, only to realise that I could simply upload the csv directly after some adapta...

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• Ahmed Zaid
• Creación 2 de febrero de 2023 07:20
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Can I call a function when pop-up modal is opened?

Hi Benessa Dumol, Are you creating a new modal instance with each click of these buttons? 

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• Ahmed Zaid
• Creación 2 de febrero de 2023 07:10
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. ZCLI and ZAT not working

Hi everyone, Quoting developer experience team, Zendesk is working on a fix at the moment to an issue with local app testing affecting zcli and zat. However, as this fix involves multiple internal ...

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• Ahmed Zaid
• Creación 25 de enero de 2023 14:53
• 2 votos

1. Comunidad
2. Zendesk APIs
3. Get custom field options or ticket fields translations

Hi Maxime Lagache, To show a single item from /api/v2/dynamic_content/items, you need its integer id. Obviously, you do not get that from the custom field endpoint. You will only get the placeholde...

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• Ahmed Zaid
• Creación 24 de enero de 2023 14:02
• 0 votos