Ahmed Zaid

1. Comunidad
2. User Groups
3. Developer User Group - September Meetup: Liquid

Hi Alek J Reed, This looks about right. The {{htmlBody}} is not yet defined though. You can replace it with the comment you wish to add to the ticket. I think in Rafael Santos's use case it could h...

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• Ahmed Zaid
• Creación 8 de diciembre de 2023 17:59
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Hidding the CC field on a contact form

Hi Chris Gregory, Disabling this option allows your endusers to still use Cc through emails but only hides the field from all forms in help center. To hide the fields in the frontend, try to add th...

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• Ahmed Zaid
• Creación 8 de diciembre de 2023 15:46
• 0 votos

1. Comunidad
2. Developer - Zendesk APIs
3. Api issues

Hello, This is a warning for exposed credentials. The user should change their password immediately.

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• Ahmed Zaid
• Creación 7 de diciembre de 2023 09:39
• 0 votos

1. Comunidad
2. User Groups
3. Developer User Group - September Meetup: Liquid

Hi Alek J Reed, Unfortunately we did not manage to record that session. However, I found a post where a member of the community wanted to take specific action on the ticket when a .har file is atta...

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• Ahmed Zaid
• Creación 5 de diciembre de 2023 21:33
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Warranty Start Date vs Ticket Created (Calculated Attribute)

Hi André, You are on the right track. I haven't tried it myself, but I think the formula for your standard calculated attribute should be IF (DATE_DIFF([Warranty Start date],[Ticket created - Date]...

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• Ahmed Zaid
• Editado 5 de diciembre de 2023 11:48
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Hidding the CC field on a contact form

Hi Chris Gregory, You can disable CCs for end users on the webform from Admin Center > Objects and rules > Tickets > Settings     I hope this helps.

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• Ahmed Zaid
• Creación 5 de diciembre de 2023 11:34
• 0 votos

1. Comunidad
2. Developer - Zendesk APIs
3. Configuring Authenticated Visitors for Messaging with Zendesk Widget

Hi Philippe Chapdelaine, The third argument for the zE client should be a callback function that uses the JWT as an argument. zE("messenger", "loginUser", function (callback) { callback("{{ jwt }}...

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• Ahmed Zaid
• Creación 4 de diciembre de 2023 11:27
• 0 votos

1. Bots and automation
2. Zendesk bot documentation
3. Quickstart guide: Autoreplies

Hello, I am seeing articles being suggested from locale that is different from the requester locale, if there are no articles found in the requester locale. This looks like a bug especially with th...

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• Ahmed Zaid
• Creación 1 de diciembre de 2023 14:09
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to Chat bot custom greeting message?

Hi Gagan, First you would need to implement authentication for the web widget users using JWT. Then, you wlll have access to authentication metadata such as the name to use in your greeting. More h...

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• Ahmed Zaid
• Creación 1 de diciembre de 2023 08:28
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Article Owner API endpoint

I vote for this feature. I rely on the API more than Explore for reporting and I need visibility into article owners.

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• Ahmed Zaid
• Creación 28 de noviembre de 2023 08:16
• 0 votos