Ahmed Zaid

1. Comunidad
2. Zendesk APIs
3. how to create internal notes

Hi Anggara, You should add a "public": false attribute to the ticket payload: POST /api/v2/tickets{ "ticket": { "comment": { "body": "The smoke is very colorful.", "public": false ...

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• Ahmed Zaid
• Creación 27 de septiembre de 2022 03:27
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. 403 error when creating request via API

Hi Tipene Hughes, Your solution works perfectly on one instance, but when I try it on another that uses SSO, disables Zendesk authentication and has host mapping, it goes back to Invalid authentici...

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• Ahmed Zaid
• Editado 23 de septiembre de 2022 11:05
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Display Triggers and Automations in the conversation?

Hi Edwin Andermyr, I believe what you are looking for is ticket events. It will show all actions taken on the ticket by users or system (triggers, automations, and more). There is an excellent arti...

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• Ahmed Zaid
• Creación 22 de septiembre de 2022 15:20
• 0 votos

1. Comunidad
2. Zendesk APIs
3. How to retrieve transcripts sent via messenger via API

Hi Olly Fray, Messenger is a component of Messaging rather than live chat. You can utilise Amazon EventBridge to subscribe to its events.

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• Ahmed Zaid
• Creación 22 de septiembre de 2022 10:45
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Tag every 3rd tickets from the same org/requester

I think you need a simple ZIS flow that is triggered by ticket creation, checks the number of tickets by requester organization and makes a decision whether to apply a tag. A small contribution fro...

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• Ahmed Zaid
• Creación 22 de septiembre de 2022 03:35
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing Slack Direct Messages

Anthony Weddle I believe the ticket will need to be closed before starting a new one.

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• Ahmed Zaid
• Creación 22 de septiembre de 2022 03:20
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Notify via Webhook Missed Call or Chat

Hello Dane, I am following this topic with interest. Did I understand correctly that when Calls in omnichannel routing is generally available, all calls will create tickets as soon as queued and th...

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• Ahmed Zaid
• Creación 21 de septiembre de 2022 06:59
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Flow Builder Check user authentication

Hi Gauri Sanil, This does not seem to be supported as mentioned here.

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• Ahmed Zaid
• Creación 21 de septiembre de 2022 05:03
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Multibrand - User Signatures

Hi Kristina A., You can set up each brand signature from https://{subdomain}.zendesk.com/admin/account/brand_management/brands The default signature is {{agent.signature}}, but you may bypass each ...

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• Ahmed Zaid
• Creación 16 de septiembre de 2022 16:57
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. How to nclude ticket.saved in ZIS bundle?

Glad that worked out. All the best!

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• Ahmed Zaid
• Creación 16 de septiembre de 2022 16:14
• 0 votos