
Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner
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Actividad total1378
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Última actividad
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Siguiendo6 usuarios
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Resumen de la actividad
Última actividad de Ahmed Zaid-
Ahmed Zaid hizo un comentario,
Hi Alek J Reed, This looks about right. The {{htmlBody}} is not yet defined though. You can replace it with the comment you wish to add to the ticket. I think in Rafael Santos's use case it could h...
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Ahmed Zaid hizo un comentario,
Hi Chris Gregory, Disabling this option allows your endusers to still use Cc through emails but only hides the field from all forms in help center. To hide the fields in the frontend, try to add th...
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Ahmed Zaid hizo un comentario,
Hello, This is a warning for exposed credentials. The user should change their password immediately.
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Ahmed Zaid hizo un comentario,
Hi Alek J Reed, Unfortunately we did not manage to record that session. However, I found a post where a member of the community wanted to take specific action on the ticket when a .har file is atta...
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Ahmed Zaid hizo un comentario,
Hi André, You are on the right track. I haven't tried it myself, but I think the formula for your standard calculated attribute should be IF (DATE_DIFF([Warranty Start date],[Ticket created - Date]...
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Ahmed Zaid hizo un comentario,
Hi Chris Gregory, You can disable CCs for end users on the webform from Admin Center > Objects and rules > Tickets > Settings I hope this helps.
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Ahmed Zaid hizo un comentario,
Hi Philippe Chapdelaine, The third argument for the zE client should be a callback function that uses the JWT as an argument. zE("messenger", "loginUser", function (callback) { callback("{{ jwt }}...
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Ahmed Zaid hizo un comentario,
Hello, I am seeing articles being suggested from locale that is different from the requester locale, if there are no articles found in the requester locale. This looks like a bug especially with th...
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Ahmed Zaid hizo un comentario,
Hi Gagan, First you would need to implement authentication for the web widget users using JWT. Then, you wlll have access to authentication metadata such as the name to use in your greeting. More h...
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Ahmed Zaid hizo un comentario,
I vote for this feature. I rely on the API more than Explore for reporting and I need visibility into article owners.