Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Actividad reciente de Ahmed Zaid-
Hello Gulzar Shikalgar, For a small number of sites, you can utilise custom ticket fields and conditional forms. You will basically create separate drop down field for the machinery of each site th...
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Hi Veselin Vladimirov, This is probably due to exceeding the 200 variable limit in settings.
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Hello, Is there a way to automate this action?
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Hi Gabriel Ortiz, This is possible with some development effort or a grey workaround. The approach I would recommend is to create a ZIS flow that listens to ticket comments and checks the comment a...
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Hi Kumar B, Did you mean that you want to send a notification to all your app users? Or you want to add a functionality for an agent to send a notification to their team members?
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Hi Connectors Kantanai, This API is adding a comment to the ticket. Although it appears in the agent workspace similar to chat messages, it is completely different object. If the user has an email ...
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Hi Reservations, This Zenpy snippet prints ticket comments from end users: ticket_id = 123 comments = zenpy_client.tickets.comments(ticket=ticket_id) for comment in comments: auth...
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Hi Jake Warren. did this solution work out for you?
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Hi Ermelinda Kraft, You can create the trigger based on a keyword in the body. It should look like this: But also you should fine tune the conditions to match the tickets created by the integration...
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Thank you James Hanley for your response. No other feedback. Love the related tab. Will it include custom objects in the future?