John DiGregorio

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

Gabriel Manlapig I have been working with support for two weeks on the issue and they still can't tell me how to set the tag on Open Tickets.   It works fine for solved, on-hold and pending but won...

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• John DiGregorio
• Creación 30 de mayo de 2023 14:45
• 0 votos

1. Explore
2. ...
3. Performing calculations
4. Creating standard calculated metrics and attributes

Lea Baun - add a filter for Last Updated

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• John DiGregorio
• Creación 24 de mayo de 2023 15:01
• 0 votos

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

@Binh Du did you ever figure out how to include open tickets

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• John DiGregorio
• Creación 18 de mayo de 2023 19:28
• 0 votos

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

How can I include open tickets?   Currently it only shows Pending and on Hold.  I want all statuses assisgned to the user to get the tag  

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• John DiGregorio
• Creación 18 de mayo de 2023 18:53
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on created and solved tickets

Dane I have been using this report for a while now and noticed last week that I am off by a few records on numerous customers.   I have tweaked my report and found there have been 72 cases open tha...

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• John DiGregorio
• Creación 2 de mayo de 2023 19:16
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Organization Custom Fields for Ticket Organization instead of Requester Organization

Is there any update for this?  I just added 15 fields only to find out it is showing the requestors organization and not the ticket organization.   Creating triggers only works when new or when the...

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• John DiGregorio
• Creación 25 de abril de 2023 19:42
• 0 votos

1. Support
2. ...
3. Ticket management
4. Enabling and disabling private ticket creation

One of the issues with private tickets is if a person accidentally adds a public comment the ticket will show on the community.   To make things simple I created a new brand called "hidden ticket"....

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• John DiGregorio
• Creación 18 de abril de 2023 19:48
• 0 votos

1. People
2. ...
3. End users and organizations
4. Bulk importing organizations

Liz W did you ever get an answer for this.   I have wasted 4 hours today trying to get this to work and can't.    It is frustrating that the name is required but then it goes on to say a unique_id ...

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• John DiGregorio
• Creación 17 de marzo de 2023 23:50
• 0 votos

1. People
2. ...
3. End users and organizations
4. Bulk importing organizations

I am a little confused - it says the name is required.  However the next bullet says you can use an external_id.   All of our systems are linked using the SalesForce account id as the names could b...

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• John DiGregorio
• Creación 17 de marzo de 2023 20:37
• 0 votos

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing custom fields filtering in the new request list experience

Gorka Cardona-Lauridsen this is great news..   When are we expecting the release with the sorting for custom statuses and the export to CSV?  We have a lot of customers interested in this feature

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• John DiGregorio
• Creación 30 de enero de 2023 14:52
• 1 voto