Andrew Wells
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Resumen de la actividad
Última actividad de Andrew Wells-
Andrew Wells creó una publicación,
Zendesk Ticket API only get custom fields with values
Is it possible to make a tickets API call and only get a response where it returns custom fields that have values rather than a bunch of null?
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Andrew Wells creó una publicación,
Sending ZD Custom Objects Through AWs AppFlow
We have setup AWS Appflow to pull in Zendesk ticket and user data. The ask is if it is possible to pull in custom objects through appflow? I'm guessing the answer is no because of the limited funct...
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Andrew Wells creó una publicación,
Can Zendesk tell me when a customer is currently logged in
Problem statement: Due to limitations of the messaging widget on the help center we are unable to prompt a user to login prior to speaking with an agent. This creates possibly security and technica...
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Andrew Wells creó una publicación,
Count of custom objects through the API
Using this endpoint: POST /api/sunshine/objects/query I am querying some custom objects that have been created. Is there a way to get the total count of the objects that exist? Other API's have a...
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Andrew Wells hizo un comentario,
Prakruti HindiaLet me rephrase a bit... if in the messaging JWT I pass additional claims like first name, last name, country, ect. Should I expect these fields on the ZD user object to be updated o...
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Andrew Wells hizo un comentario,
That is unfortunate but understandable.
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Andrew Wells creó una publicación,
Send which fields we want returned in the API response
Is there a way to send which fields we want returned through the tickets API? The situation we are finding ourselves in is we make an API to get ticket info and it returns all of the custom fields...
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Andrew Wells creó una publicación,
Messaging JWT user authentication- update user profile?
RespondidaWe have the zendesk messaging bot setup in our lower environment to test to how it works and one question that keeps coming up is if we authenticate the user by passing a JWT from our IDP will that...
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Andrew Wells creó una publicación,
Way to tell if a chat has been initiated?
We have a need to get some additional user information from our platform when a chat (messaging) is initiated. Is there a client.on('<something>') specifically for when a chat (messaging) has been ...
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Andrew Wells hizo un comentario,
Brett, I apologize I should have been more specific in this comment. High importance as in the ability in Outlook or O365 to select a priority for the email you are sending. I believe this marks so...