Andrew Wells
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Actividad reciente de Andrew Wells-
Zendesk Ticket API only get custom fields with values
Is it possible to make a tickets API call and only get a response where it returns custom fields that have values rather than a bunch of null?
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Sending ZD Custom Objects Through AWs AppFlow
We have setup AWS Appflow to pull in Zendesk ticket and user data. The ask is if it is possible to pull in custom objects through appflow? I'm guessing the answer is no because of the limited funct...
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Can Zendesk tell me when a customer is currently logged in
Problem statement: Due to limitations of the messaging widget on the help center we are unable to prompt a user to login prior to speaking with an agent. This creates possibly security and technica...
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Count of custom objects through the API
Using this endpoint: POST /api/sunshine/objects/query I am querying some custom objects that have been created. Is there a way to get the total count of the objects that exist? Other API's have a...
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Send which fields we want returned in the API response
Is there a way to send which fields we want returned through the tickets API? The situation we are finding ourselves in is we make an API to get ticket info and it returns all of the custom fields...
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Messaging JWT user authentication- update user profile?
RespondidaWe have the zendesk messaging bot setup in our lower environment to test to how it works and one question that keeps coming up is if we authenticate the user by passing a JWT from our IDP will that...
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Way to tell if a chat has been initiated?
We have a need to get some additional user information from our platform when a chat (messaging) is initiated. Is there a client.on('<something>') specifically for when a chat (messaging) has been ...
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Filter on High Importance email
RespondidaIs it possible to set ticket priority based off whether or not an email coming in is marked as high importance? thanks!
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On app install create custom object definition and relationship(s)
I am building a side bar app which collects some data and stores it in a custom object that is associated with a ticket number. I was wondering if there is a way to create the object definition and...
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Secure Setting Max Char limit
I have been trying to setup my app to use to secure settings and it seems like there is a max char limit which is causing some issues and I was wondering how others have been working with this. I w...