Charlotte Wretenstam

We primarily work in two different systems, one of which is Zendesk. On a daily basis, we copy content from the other system and paste it into articles in Zendesk. A significant amount of time and effort is spent cleaning up formatting. In all other text tools we use, format clearing is a standard feature, which makes it reasonable to expect the same functionality in Zendesk. We truly hope you can prioritize this feature in the near future. 

A very important function for us. We are constantly working on changes and updates with our article database. Being forced to move every article manually is very time-consuming and ineffective.

Existing function

As of today only the author (aka article creator) is shown in a published article. To get information about who last edited an article you will need to enter the editing mode (Edit article).

Published view only shows author:

Edit mode ("Edit article") only shows latest editor:

Feedback request background

In our company all of our agents are responsible to update our articles and we allow any agent to update an article regardless of who created it. So who created an article is not an important information for us.

Feedback request

1. Therefore it would be really helpful for us if also the latest editor is shown in the published view.
2. Even better would be if it is possible to select exactly what info to present:
   A. Both author and latest editor.
   B. Only author.
   C. Only latest editor.

Purpose of request

We use the latest editor information to handle issues or questions that may arise when an article is updated.
The main purpose is to save both our agents and customers time and effort to retrieve the information, also to make sure that they get in contact with the right person without detours.

JR Lausin
Thank you for the tip, will do just that 👍🏼.

Sincerely,
Charlotte

Michael Buckley Do you mean manually? If so, that is already possible. You can change the author via the article settings:

1.

2.

Hi,

We would like to automatically update author based on who last updated the article. Is this possible?