Chandrakant Mathankar

Hi Team,

We are working on connector where we need all online chats and offline chats using chat API call.

For offline chat: First I am using API POST: https://www.zopim.com/api/v2/chats to create chat. And to get chat I am using API GET: https://www.zopim.com/api/v2/chats .

For online chat: Adding the Zendesk Chat widget to your website, below is the reference link which I am refereeing.

https://support.zendesk.com/hc/en-us/articles/4408881932698-Adding-the-Zendesk-Chat-widget-to-your-website#comment-overview

Question 1. Is there any API to get chat source (page) URL for online/offline chat?

Question 2. Is there any API to get list of all online/offline chats?

Question 3. Is there any API to get list of users (agents) is a part of online/offline chat?

Question 4. Is there any API we should get get more information of users (agents) like userId, userName, emailId belong to online/offline chat?

Question 6. Offline chat is a part of History and online chat is a part of visitor but after some time it goes to the History section. so, to get all online/offline chats which API should I have to use?

NOTE: I am using Zendesk trial version of Suite Professional Plan.

Hi Team,

Please let me know if, is there any way which I can update client_type form front end UI instead of API (PUT /api/v2/oauth/clients/{oauth_client_id}). ?

Hi Team,

Now we are able to generate access_token, below are the online document link which I am referring

Reference link :  https://developer.zendesk.com/documentation/live-chat/getting-started/auth/?_ga=2.250995846.1862546895.1645623617-772904335.1632167253

but for it first we have to update  "client_type": "public" to  "client_type": "confidential" using API (PUT /api/v2/oauth/clients/{oauth_client_id}).

please find attached postman screenshot for token request.

Image 1

 

Image 2

Please let me know if, is there any way which I can update client_type form front end UI instead of API (PUT /api/v2/oauth/clients/{oauth_client_id}). ?

 

Hi Team,

We are working on connector where we need to all the chats from end users and ticket as well.

As per my investigation we have to use two different end points to generate Oauth2 access token one for chat API (https://www.zopim.com/oauth2/token) and second for ticket APIs (https://persistentsystems9423.zendesk.com/oauth/tokens). We also need to create two different Oauth application one is for chat and second for ticket.

Is there any way that we can use a single Oauth application and single access token generation URL to fetch all the chat and ticket information of end user?

NOTE: We are using Suite Professional trial version

Kindly help

Hi Team,

We are working for chat API and here is my Zendesk subdomain URL https://persistentsystems9423.zendesk.com.

As per online document of Zendesk supports Oauth2 grant types: "password" and "client_credentials". We are trying with grant types: "password", we are getting "error": "invalid_client" here is the link which we are referring to generate access token

https://support.zendesk.com/hc/en-us/articles/4408828740762-Chat-API-tutorial-Generating-an-OAuth-token-integrated-Chat-accounts-

Access token request URL: https://www.zopim.com/oauth2/token

NOTE: We are using Suite Professional trial version

please find attached postman screenshot for token request.

Kindly help