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Jennifer Zecchin's Avatar

Jennifer Zecchin

Incorporación 19 oct 2022

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Última actividad 29 mar 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jennifer Zecchin

Jennifer Zecchin hizo un comentario,

ComentarioTicket automation and collaboration

Hi. When my agents go into "Apply Macro" they are shown a subset called "Relevant Macros" and they have to manually back out of this view. This is not helpful and is slowing us down. How can we turn this off, so they see the main macro menu when they click Apply Macro?

Ver comentario · Publicado 29 mar 2023 · Jennifer Zecchin

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Jennifer Zecchin hizo un comentario,

ComentarioSetting up Zendesk Chat

"...when a chat is over." Can you please be more specific? Is this when the agent leaves the chat? When the chat ticket is marked as Solved? When the ticket is moved to Closed?

Ver comentario · Publicado 19 oct 2022 · Jennifer Zecchin

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