Avatar

Kundenbetreuung

  • Actividad total
    141
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    0 usuarios
  • Votos
    64
  • Suscripciones
    51

Resumen de la actividad

Última actividad de Kundenbetreuung
  • Avatar

    Kundenbetreuung hizo un comentario,

    @ Joel: I totally agree! This is a basic functionality in almost every live chat competitor tool out there. Zendesk Chat should really add that as soon as possible!

  • Avatar

    Kundenbetreuung hizo un comentario,

    Hi Chris, I totally agree. We think this could be a very nice feature for the near future!

  • Avatar

    Kundenbetreuung creó una publicación,

    Online Appointment Scheduling

    Respondida

    We are looking for an online appointment scheduling software, so that customers can book appointments with us online 24/7. Would that be an option for a new product for the Zendesk product family? ...

  • Avatar

    Kundenbetreuung creó una publicación,

    Hide "Message"-field in the pre-chat form

    Respondida

    Hello there, your pre-chat form is not very customizable. Do you ever plan on changing that in near future? What we'd need: We only want to have the "Name" and the "E-Mail"-field displayed in the p...

  • Avatar

    Kundenbetreuung creó una publicación,

    Prechat Form

    Hey there, we'd like to use the pre chat form - without having the name and email fields displayed. So the pre chat message for an agent only. To achieve, that, we turned the user profile feature ...

  • Avatar

    Kundenbetreuung creó una publicación,

    Sending Transcript Option

    Respondida

    Hey there, we just had a chat with your team regarding chat transcripts. However, we made the experience so far that there are not a lot of customers who click on "Options". That is the reason why...

  • Avatar

    Kundenbetreuung creó una publicación,

    Public Roadmap

    Respondida

    We do not see a lot of development regarding Zendesk Chat features. Unfortunately we are not able to see a public roadmap somewhere. It would be nice to see what you are currently working on and wh...

  • Avatar

    Kundenbetreuung creó una publicación,

    Agent profile pages

    No planeada

    Hello there,   we know several other LiveChat tools that offer the following possibility: We are looking for a personal profile chat page for each agent. So if a customer wants to speak with a spec...

  • Avatar

    Kundenbetreuung hizo un comentario,

    Hello Zendesk Chat Team, this is exactly what we are looking for as well as the possibility of sending emojis. Emojis would make the conversation much more personal. Bold and italic features would ...

  • Avatar

    Kundenbetreuung creó una publicación,

    Subdomain

    Respondida

    Hey there, we use the chat widget at two different places: Our website and our Help-Center. Both of them have a different subdomain. Is it possible to keep the current chat, it's content and histor...