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Stephen Greenfield

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  • Expert system -- any way to create custom question paths?

    So with our disappointing trial of "Answer Bot", it became obvious to us that a true expert system approach would really help our customers.  Is there already a ZenDesk plug-in that accomplishes th...

  • My Experience with Answer Bot -- what has been yours?

    So far, two weeks into our Answer Bot test subscription: 82 Answer_bot_Fired tickets 1 Answer_bot_solved approximate pool of curated topics for 5 Answer Bot Triggers: 250 (carefully labeled) Answer...