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Thomas Elliot

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    14
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  • Votos
    8
  • Suscripciones
    3

Resumen de la actividad

Última actividad de Thomas Elliot
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    Thomas Elliot hizo un comentario,

    1. Comunidad
    2. Feedback on Support
    3. Community Discussion: How do you use Views?

    As an Administrator.... I use Views to help research and find subsets of requests we've received. However, I only use the View feature because I'm unable to build advanced searches based on Custom ...

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    • Thomas Elliot
    • Creación
    • 6 votos
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    Thomas Elliot hizo un comentario,

    1. Comunidad
    2. Feedback on Guide
    3. Add Submit A Request for Agents

    Very disappointing to see the new Zendesk Guide rebrand come through while ignoring this feature requests. This seems like a very obvious interaction that should exist by default, allowing Agents t...

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    • Thomas Elliot
    • Creación
    • 2 votos
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    Thomas Elliot hizo un comentario,

    1. Comunidad
    2. Feedback on Support
    3. Forwarding email to external

    Even better would be having the ability to reply to a particular comment and have that reply only include the conversation history of that comment itself. That way you can have a conversation with ...

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    • Thomas Elliot
    • Creación
    • 4 votos